FAQs 2017-04-06T15:20:22+00:00

PRIVACY

No financial information, including credit and debit card data is stored by this website or can be viewed by st james Jewellery employees. Personal information is stored to allow us to be able to process your order and maintain an aftercare service.

You submit all this information at the point of purchase. The publishers of this website will make all efforts to keep your personal data secure, unless required by law the publishers of this website will never disclose your personal information to third parties. Under the Data Protection Act 1998 you have the right to ask us to provide you with details on any personal information we may hold on you. This request must be submitted by in writing to the address on our contact us page.

HOW WILL MY ORDER BE SENT

All items will be sent to you in a st james branded gift box.Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive the package.

HOW WILL MY ORDER BE DESPATCHED

As all orders are made to order, we aim to dispatch between 3-5 working days from you placing order date. Should you need an item for a certain date or special occasion please contact us to discuss your requirements further.

WHEN WILL MY ORDER BE DELIVERED

For U.K. deliveries we attempt to deliver within 7 working days, as all items are made to order this may be longer. Should you need an item for a certain date please contact us to discuss your requirements